Office 365, SharePoint, Umbraco, ASP.NET and IBM Notes Domino support from 360 Systems' application development and web technology experts.
Expert support
360 Systems provide support for the Microsoft and IBM platforms we use, web applications we write and websites we build. We also support those built by in-house or contract teams that move on.
Send in your contact details and issue you face with your website, application or project and the Support Team at 360 Systems sorts it out for you.
Tailored to your need
We provide comprehensive outsourced support to help people that have no IT staff available to fix problems and answer questions. The support service can be configured to be available to the user community directly or act as third line support to your IT staff. This includes running training sessions on applications and infrastructure to get your support team up to speed.
Helpdesk
360 Helpdesk is used to manage requests for support and track that they are completed in a timely manner. An audit trail of communications is collated and time recorded against tickets raised.
What you get from support
- Ownership of problems through to resolution
- Access to Microsoft and IBM certified experts
- Fast response
- Confirmed time frame for solution
- 24/7 escalation
- Detailed report of tickets raised
- Monthly review of resolution activities
What support guys do
- 3rd line support to your technical team
- Direct support to users, clients and sales team
- Ad hoc development
- Training
- Update websites
- Monitor performance
- Maintain platform
