Respond to the challenges found in any kind of work place
360 Incident Tracker for Lotus Notes gives staff the tools to manage, priorities and respond to the challenges found in any kind of work place. Whether it's part of emergency response, customer service, maintenance or any other service, 360 Incident Tracker is a solution for recording any kind of event or issue and addressing it in structured and auditable way.
Benefits
- Improved Customer Service
- Visibility of Process
- Flexible Implementation Model
- Improved Team Collaboration
- Speedy Resolution
- Management & SLA Reporting
- Automated Response
| Uses
- Customer Service Incident Ticketing
- Project Issue Tracking
- Emergency Response Management
- Helpdesk / Support Management
- Change Request Auditing & Allocation
- Complaints Management & Reporting
- Maintenance Ticketing & Tracking
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Features
Below are just some of the features available within 360 Incident Tracker.
- Call Logging
- Email Integration
- Routing Engine
- Prioritising
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- Incident Allocation
- SLA Reporting & Alerts
- Call History
- Knowledge Base
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- Audit Trail
- Archiving
- Easy to use
- Lotus Notes
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